For international orders, please note that we do not accept returns, except for incorrect or faulty items.
If you are not satisfied with the items you receive, you can return them and/or exchange them for another size within 15 days of the date of receipt. You must indicate the garments you wish to return or exchange on the returns note and enclose it in your package.
Once we have received your return, we will inform you via e-mail.
Once we have inspected the condition of the items, we will reimburse the cost of the returned items in 10 days and inform you via SMS and e-mail.
Merchandise must not be worn, altered, washed or damaged.
Merchandise must have all tags attached.
For reasons of hygiene, products like underwear, swimsuits and socks cannot be returned or exchanged.
Designer products cannot be returned. You can exchange the item(s) for a different size or demand alterations on the purchased item(s).
RETURN ADDRESS: Mergoz Ayakkabıcılık LTD. STI. – Kucuk Bebek St. Cinar Apt. No:16 D2A Bebek Besiktas / İstanbul Türkiye